What's the best AI voice agent for call centers?

CloudTalk is our top pick for call centers. CloudTalk earns the top spot because it doesn't ask you to choose between AI voice automation and a dependable call-center backbone, you get both, with integrations and reporting that most standalone voice AI tools haven't built out yet. If your AI voice agent needs to coexist with live human agents, queues, and CRM workflows on day one, CloudTalk is the safer default.

How often is this ranking updated?

We revisit rankings as pricing, features, and reliability signals change across the market. Each tool page shows when it was last substantively reviewed.

Best AI Voice Agents for Call Centers

Call centers live and die by average handle time, first-call resolution, and agent utilization. The right AI voice agent platform automates routine calls, assists live agents in real time, and scales instantly during volume spikes, without the hiring lag of a traditional BPO.

CloudTalk

#1 Editor's Pick

AI-powered calling built on a mature cloud call-center platform

4.6(1,850)

CloudTalk pairs a full cloud call-center stack, dialer, IVR, call routing, analytics, with AI voice agent capabilities, making it a strong pick for teams that need AI calling and traditional call-center infrastructure in one system.

Top pros

Combines mature call-center telephony (routing, IVR, dialer) with AI voice agents in one platform
35+ native CRM/helpdesk integrations reduce custom integration work

Consider

AI voice agent feature set is newer than pure-play voice AI specialists and iterates fast

Read full review Visit CloudTalkStarts on paid plans with a free trial available

Bland AI

Enterprise-focused AI phone calling infrastructure

4.2(390)

Bland AI provides an API for enterprises to build and deploy AI phone agents at scale, with an emphasis on reliability, security, and custom voice cloning.

Top pros

Built for high concurrent call volume and enterprise scale
Visual conversation pathway builder alongside the API

Consider

Pricing and features skew toward larger deployments, less ideal for small teams testing the waters

Read full review Visit Bland AIPay-as-you-go, enterprise plans available

PolyAI

Enterprise voice AI for large-scale customer service

4.3(210)

PolyAI builds enterprise-grade voice assistants for large customer service organizations, with a track record in hospitality, retail, and banking.

Top pros

Strong track record with large enterprise customer service deployments
Managed implementation reduces internal engineering burden

Consider

Higher-touch, slower sales and implementation process than self-serve platforms

Read full review Visit PolyAIContact sales

Twilio (ConversationRelay)

Programmable voice infrastructure with AI orchestration tools

4.3(640)

Twilio's ConversationRelay and Voice APIs give developers programmable building blocks for AI voice agents on top of Twilio's telephony network.

Top pros

Built on Twilio's proven, globally reliable telephony network
Deep programmability for custom voice agent architectures

Consider

Requires significant developer effort, no no-code builder

Read full review Visit Twilio (ConversationRelay)Pay-as-you-go

Aircall

Cloud phone system with AI-assisted call features

4.3(1,420)

Aircall is a cloud business phone system with AI features like call transcription, summarization, and coaching layered onto its core calling product.

Top pros

Polished, easy-to-adopt cloud phone system
AI transcription, summaries, and coaching help human agents work faster

Consider

Not primarily built for fully autonomous AI voice agents handling whole calls

Read full review Visit AircallPublished per-agent/month pricing

Dialpad Ai

Business communications platform with built-in AI assistance

4.2(980)

Dialpad Ai brings real-time transcription, coaching, and AI-generated call summaries to Dialpad's unified communications platform.

Top pros

AI features built natively into a broader unified communications suite
Real-time transcription and coaching are genuinely useful for live agents

Consider

Not primarily built for fully autonomous AI voice agents

Read full review Visit Dialpad AiPublished per-user/month pricing

Google Dialogflow CX

Google Cloud's enterprise conversational AI platform

4.1(540)

Dialogflow CX is Google Cloud's platform for building large-scale, state-machine-based conversational agents for voice and chat.

Top pros

Fine-grained state-machine control over complex conversation flows
Deep integration with Google Cloud's AI and infrastructure ecosystem

Consider

Steep learning curve relative to self-serve voice AI startups

Read full review Visit Google Dialogflow CXPay-as-you-go via Google Cloud

Amazon Connect

AWS's cloud contact center platform with AI voice capabilities

4.0(720)

Amazon Connect is AWS's omnichannel cloud contact center service, with AI voice agent capabilities available through Amazon Lex and Connect's AI/ML integrations.

Top pros

Deep integration with the broader AWS ecosystem
Highly scalable and reliable infrastructure

Consider

Requires significant AWS/engineering expertise to implement well

Read full review Visit Amazon ConnectPay-as-you-go via AWS

Five9

Established cloud contact center platform with AI add-ons

4.1(890)

Five9 is a long-established cloud contact center platform that has added AI-powered virtual agents and agent-assist tools to its core offering.

Top pros

Mature, established contact-center platform with a long enterprise track record
AI virtual agents integrate with existing Five9 routing and workforce tools

Consider

No published self-serve pricing

Read full review Visit Five9Contact sales

NICE CXone

Enterprise customer experience platform with AI voice automation

4.2(760)

NICE CXone is a large-scale enterprise customer experience platform combining contact-center infrastructure, workforce management, and AI-powered voice automation.

Top pros

Built for very large-scale, compliance-heavy contact-center environments
Combines workforce management, routing, and AI voice automation in one suite

Consider

No published self-serve pricing; enterprise sales cycle required

Read full review Visit NICE CXoneContact sales

Frequently asked questions

Ready to automate calls with AI? Start with our #1 pick.

CloudTalk combines mature call-center infrastructure with AI voice agents, our top-ranked choice for most teams evaluating AI calling in 2026.

Read the CloudTalk review See full rankings